Qualtrics

We are currently investigating an issue with workflow tasks not loading ending in a blank page, affecting all regions.

The issue has been identified, and a fix is being implemented for login issues in the FedRAMP environment.

We are currently investigating login issues with the Customer Success Hub in the FedRAMP environment. FedRAMP users, please navigate to https://support-portal.gov1.qualtrics.com/?Q_Language=EN to login.

We are currently investigating an issue with general instability in the FedRAMP environment.

We identified an issue with email deliverability for Microsoft inboxes. Email distributions may take longer than usual to reach recipients who use Microsoft services.

We are currently investigating an issue with user admin latency in all regions.

We are currently investigating an issue with participants missing from EX Projects and Directory in the Japanese Region.

Due to an issue surfacing with enablement of recently introduced Salesforce mandatory security controls, some Qualtrics workflows connecting to Salesforce will start failing exactly 30 days after credentials being created or refreshed, with a message indicating that the credential connection has expired or is invalid. ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by navigating to the impacted workflow, and either refreshing the Salesforce credential in one of the impacted workflows, or creating a new credential and saving. NOTE: If the Salesforce Outbound Message connection is broken, triggering the workflows will stop with no apparent message on the Qualtrics side and no new runs will be visible in the Run History. There will be a gap between current time and last execution. The failed Outbound Messages can be observed in  Salesforce: Setup -> Environments -> Monitoring -> Outbound Messages, see failed outbound messages.

We are currently investigating an issue affecting access to Online Reputation Management projects in the Eastern US region

Discover Connectors UI and API endpoints for UK environment inaccessible. Ingestion not using API is not affected. Issue is under investigation.

We are currently investigating an issue with items not populating in dashboard filter dropdown menus in all regions.

Due to a Salesforce issue surfacing with enablement of recently introduced mandatory security controls, some Qualtrics workflows connecting to Salesforce are currently failing to authenticate, with a message indicating that the connection has expired or is invalid. ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by either: 1) navigating to the impacted workflow and refreshing the Salesforce credential (recommended), or 2) creating a new credential, sharing in the same way as the one being replaced, saving and assigning to each affected workflow.

We are currently investigating an issue with thumbnail previews for creating, updating and managing digital intercepts and creatives.