Some services are experiencing issues
Security Alert: Phishing Campaign with Malicious links
Salesforce is aware of and closely monitoring a phishing campaign appearing as fraudulent emails from Salesforce with a malicious link to download Remote Monitoring & Management (RMM) software. Our security teams are working diligently to contain this issue and urge all customers to maintain a high level of vigilance against phishing and social engineering attempts, as these remain frequently used tactics by threat actors. If you receive requests from Salesforce to install RMM software, we recommend you validate its legitimacy with Salesforce Support or architect teams prior to taking action by opening up a ticket through the Salesforce Help portal. For guidance and support, please reach out through the Salesforce Help portal. You can also refer to this article for guidance on how to protect your environments from social engineering threats: https://www.salesforce.com/blog/protect-against-social-engineering/.
Zoom Chat Update
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Zoom Push Notification Service Release: September, 2026 (No Operational Impact)
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Past Incidents ‹ Jul 11 - Jul 17, 2026 ›
July 17, 2026
July 16, 2026
July 15, 2026
Users may experience errors or failures when accessing their mailbox from the Messaging API (MAPI) connection method
Title: Potential issues accessing mailboxes via one or more connection methods User impact: Users may experience errors or failures when accessing their mailbox via one or more Exchange Online connection methods. Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 60 minutes.
Marketing Cloud Account Engagement Feature Disruption - Application
The Salesforce Technology team identified a disruption impacting the Account Engagement Application and is working to resolve it. During this disruption, end users are unable to access the service. We’re investigating the issue and will provide updates as soon as possible.
July 14, 2026
Customers are unable to contact support through our Help Center chatbot
This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.
Agentforce Performance Degradation
There’s a performance degradation impacting Agentforce, and we’re working to resolve it. At this time customers using Agentforce are unable to load configurations or perform actions. We’re investigating the issue, and we’ll provide an update in 30 minutes or sooner if additional information becomes available.
NetSuite Application UI and SuiteCommerce | EU Amsterdam
We're investigating an issue affecting the NetSuite Application UI and SuiteCommerce in EU Amsterdam. Further details will be provided shortly.Customer Impact: The current scope and nature of the event are unknown at this time.
Commerce Cloud Feature Degradation – MRT Admin API
There’s a service disruption impacting Managed Runtime Admin API. impacting the ability to deploy, create, configure or delete environments. Users may experience increased error rates when trying to log in or make changes to Storefronts deployed on the Commerce Cloud Managed Runtime or via API. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
July 13, 2026
July 12, 2026
Some users may be unable to access SharePoint Online sites and may notice delays or navigation errors
Title: Potential issues accessing SharePoint Online sites User impact: Users may be unable to access SharePoint Online sites and may notice delays or navigation errors. Current Status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within one hour.
Some users may have been unable to access Microsoft OneDrive content and may have noticed delays or navigation errors
Title: Potential issues accessing Microsoft OneDrive content User impact: Users may be unable to access OneDrive content and may notice delays or navigation errors. Current Status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within one hour.